Safety for All: Strategies for Verbal De-escalation

WHAT: Safety for All: Strategies for Verbal De-escalation

WHEN: Friday March 27^th, 2020   9:00 to 12:30 (you must attend the entire training to get the CEUs)

WHERE: 239 Golden Hill Lane, Kingston NY  (Upstairs Conference Rooms)

Training presented by Michael Ballester, MA Training and Technical Assistance Facilitator NY Association of Psychiatric Rehabilitation Services Collective

Please RSVP to  mshl@co.ulster.ny.us by  3/24/20  and let us know if you want the free CEUs

This workshop will offer tools to anticipate, de-escalate, process and avoid confrontation in the delivery of mental health services. Verbal de-escalation is a valuable skill as providers seek to avoid intense situations by using anticipatory techniques and strategies. In this interactive presentation we will use actual case studies to hone our work awareness, learn to anticipate difficult and intense situations, learn to verbally diffuse and assist in managing intense emotions, process every circumstance to improve future situations and plan effective ways to avoid unnecessary confrontation in the workplace.